This page sets out the Terms of Service, Privacy Policy, and Refund Policy for Signal5 Consultancy. Signal5 provides dedicated US network infrastructure consultancy services for European businesses and independent professionals. Please read each section carefully before proceeding with your engagement.
By booking a consultation or engaging Signal5's services, the Client agrees to be bound by these Terms of Service in full. If you do not agree with any part of these terms, you must not proceed with your engagement. These terms constitute the entire agreement between Signal5 and the Client and supersede any prior communications or representations.
Signal5 is an independent network infrastructure consultancy based in Ireland. We provide the architectural design, personal deployment, and ongoing professional oversight of dedicated private US network connections for European businesses and independent professionals. Signal5 is a technical consultancy — not a telecommunications provider, internet service provider, or software product. All infrastructure is provisioned within the Client's own private environment. Signal5 does not own or operate the underlying infrastructure on the Client's behalf.
Every Signal5 engagement begins with a consultation. Pricing is confirmed during or before the consultation call. No payment is taken until the Client has been fully briefed on the scope of service and has confirmed they wish to proceed. Proceeding to payment constitutes acceptance of these terms in full.
Service delivery is defined as the successful completion of Signal5's six-step deployment process, conducted with the Client on a live FaceTime session. Final delivery is verified at the close of the onboarding call, at which point the Client's dedicated US connection is confirmed operational. Once verified and signed off on the live call, the service is deemed fully rendered and completed. The Client will be asked to confirm receipt of the completed service by email, which constitutes the formal handover of the provisioned environment.
The Client is solely responsible for:
The stability and integrity of the provisioned connection relies on the Client maintaining a controlled hardware and software environment as configured during onboarding. Signal5 accepts no liability for connectivity inconsistencies, network irregularities, or service degradation resulting from:
The Client retains full ownership and administrative control of their own infrastructure environment at all times. Signal5's role is strictly limited to advisory configuration, architectural deployment, and ongoing oversight. Signal5 acts solely as a technical consultant under the Client's direction and does not assume ownership, liability, or operational responsibility for the Client's infrastructure environment.
The provisioned infrastructure must not be used for any illegal activity, fraudulent conduct, or any purpose that violates applicable law. Signal5 reserves the right to suspend or terminate service immediately upon becoming aware of any such use, without obligation to provide notice or refund.
Signal5 is an independent technical consultancy. We are not affiliated with, endorsed by, or partnered with any third-party platform, service provider, or network operator. The Client acknowledges that their use of any third-party service or platform via the provisioned infrastructure is the Client's sole responsibility. Any risk associated with such use — including but not limited to service restrictions, account enforcement, or policy changes by third-party operators — is voluntarily assumed by the Client. Signal5 accepts no liability for any such outcomes.
Signal5's total liability to the Client for any claim arising under or in connection with this agreement shall not exceed the amount paid by the Client for the most recent service period. Signal5 is not liable for:
Under no circumstances shall Signal5 be liable for lost profits, loss of business revenue, loss of data, loss of commercial opportunity, or any indirect, incidental, or punitive damages — regardless of the cause of action or whether Signal5 was advised of the possibility of such loss. This limitation applies to the fullest extent permitted by applicable law.
The Client agrees to indemnify, defend, and hold harmless Signal5, its founders, directors, and any associated personnel from and against any and all claims, proceedings, damages, liabilities, costs, and legal fees arising from or related to:
This indemnification obligation survives the termination of the engagement.
Either party may terminate the ongoing retainer at any time by providing written notice by email to hello@signal5.io. Cancellation stops future billing but no pro-rata refund is issued for the current billing period already commenced.
Signal5 reserves the right to suspend or terminate service immediately and without notice in the event of a breach of these terms, a payment failure, or conduct deemed detrimental to Signal5 or any third party.
Signal5 further reserves the right, at its sole discretion, to refuse, decline, or discontinue service to any prospective or existing client at any time, for any reason, without obligation to provide justification or refund where service has been delivered.
Nothing in this agreement creates a partnership, joint venture, franchise, employment, or agency relationship between Signal5 and the Client. Signal5 operates as an independent contractor providing professional technical consultancy services.
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts. If you are engaging from outside Ireland, you agree that Irish law applies to your engagement with Signal5.
Signal5 reserves the right to update these terms at any time. Updated terms will be published on this page with a revised date. Continued use of our services following any update constitutes acceptance of the revised terms.
Signal5 operates under a strict minimum-data model. We collect only what is necessary to deliver our professional consultancy service. We do not sell, trade, or share your personal data with any third-party marketing or data-mining firm.
We collect only the following categories of data:
Signal5 is a consultancy, not a data carrier. We do not log, store, monitor, or inspect the content of any data traffic flowing through the Client's provisioned infrastructure. Your network traffic flows directly through your own private environment. Signal5 has no technical visibility into your browsing activity or data packets.
Your data is used exclusively to:
Signal5 uses the following industry-standard third-party processors:
To fulfil our obligations under the ongoing oversight retainer, Signal5 maintains limited technical access to the Client's provisioned environment. This access is used strictly for monitoring connection health, performing integrity checks, and managing scheduled optimisation. Signal5 does not access Client data, files, or communications. Our oversight is limited exclusively to the technical stability of the provisioned connection.
Personal data is retained for the duration of the engagement and for a period of two years thereafter, in accordance with our legal and compliance obligations. Technical credentials provided during onboarding are deleted upon termination of the engagement. You may request earlier deletion by contacting hello@signal5.io.
As an Irish-based consultancy, Signal5 complies with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018. You have the right to:
To exercise any of these rights, contact us at hello@signal5.io.
The initial setup fee is a professional service charge covering the architectural design, personal deployment, and the 1-on-1 FaceTime onboarding session.
The monthly oversight retainer covers ongoing connection health monitoring, performance oversight, cost scheduling, and direct support.
Upon completion of the live deployment session, the Client will be asked to confirm by email that their US connection has been verified as operational. This confirmation constitutes the formal handover of the provisioned environment and confirms that the service has been successfully delivered in full. Once this confirmation is received, no refund claim may be raised in respect of the setup or deployment fee.
Signal5 maintains detailed records of all consultations, deployment sessions, and service verifications. In the event of a chargeback or payment dispute, Signal5 will provide to the relevant payment processor documented evidence of service delivery including session records, confirmation emails, and deployment verification. Clients are encouraged to contact hello@signal5.io directly to resolve any concern before initiating a dispute.
To request a refund where eligible, email hello@signal5.io with your name, engagement date, and the reason for your request. Our team aims to respond to all requests within 2 business days.
For any questions regarding these policies, to exercise your data rights, or to raise any concern about your engagement, please contact us directly:
Signal5 Consultancy
11 Cluain Mhor, Clonmellon
Navan, Co. Meath, Ireland
hello@signal5.io
support@signal5.io
Signal5 is an independent consultancy. These terms are governed by the laws of the Republic of Ireland.