Terms of Service
1. Who we are and when these terms apply
Signal5 is an Ireland-based business supplying a configured physical-device service and related technical support. These terms apply to orders accepted by Signal5. The specific products, fees, delivery destination, ownership arrangements and services agreed with each customer are recorded in a written order summary or invoice supplied before payment. Where that summary and these general terms conflict, the more specific written order governs, except where mandatory law requires otherwise.
2. What Signal5 supplies
Depending on the agreed order, Signal5 sells the customer a dedicated physical phone configured for use with a genuine US mobile connection, prepares and tests it, arranges shipment, provides onboarding guidance and may provide ongoing technical support. Signal5 does not sell guaranteed social-media reach, advertising placements, account eligibility, identity verification or access to restricted platform features. The US mobile connection is supplied by an underlying carrier or service provider and remains subject to its availability, policies and coverage.
3. Written order and ownership
The phone supplied is purchased outright by the customer and remains their property after cancellation. Signal5 does not require its return merely because a subscription ends. Before payment, the written order must state the phone model or equivalent specification; that the customer purchases and permanently owns the supplied device; when risk of loss passes; what is included in setup; who is responsible for shipping, taxes and customs; what happens if the phone is lost, damaged or defective; how returns for defects or statutory remedies are handled; and the arrangements for the mobile connection and associated accounts. If those matters are not agreed, the customer should not pay and Signal5 should not dispatch the device.
4. Pricing, no trials and Stripe payments
The written order will specify the setup charge, any recurring Signal5 fees, mobile or infrastructure charges, shipping, taxes, billing interval and due dates. Signal5 does not offer a free trial or trial period. The agreed one-off setup and device charge is payable under the written order before configuration begins. Customers can review the service details and available test-account evidence before deciding to purchase. Payment may be processed by Stripe. Stripe is a payment processor, not a sponsor or guarantor of Signal5. A recurring charge will only be established where the customer has been told the amount or calculation method, frequency and cancellation process and has authorised it.
5. Delivery and acceptance
Signal5 will provide an estimated preparation and shipping timeframe before payment and communicate material delays. Delivery estimates are not guarantees unless expressly agreed. Customers should report delivery problems, damage or a device that does not match the agreed order promptly. An onboarding or sign-off email records the condition of the delivered setup but does not waive legal rights or remedies.
6. Customer use and third-party platforms
Customers are responsible for the content they publish, the accuracy of account information, their legal obligations and applicable third-party platform terms. Signal5 is independent of TikTok and other platforms. The use of a genuine US mobile connection does not establish US residency, business eligibility, identity or entitlement to region-restricted features. Signal5 does not promise that any platform will treat a device or account in a particular way.
7. Performance and service limitations
Signal5 may demonstrate audience-location results from its own test account, but these are not customer results or guarantees. Distribution, reach, views, engagement, conversions and revenue depend on factors outside Signal5’s control. Mobile connectivity, carriers, software, device updates and platform rules can change. Signal5 will describe any specific service-level commitments separately in the written order.
8. Support, access and security
The written order will explain what support is included, how to request it and any response-time commitments. Customers should not share account passwords unnecessarily. If temporary technical access is required, Signal5 will explain its purpose and handle it securely. Customers must not be required to surrender personal account credentials as a condition of purchasing a device unless separately justified and agreed.
9. Renewal and cancellation
For recurring services, the written order will state the billing start date, billing interval, how to cancel, any notice period and when cancellation takes effect. Customers may request cancellation by emailing hello@signal5.io. Signal5 will confirm the effective date and any remaining agreed charges. The customer retains ownership of the purchased phone after cancellation and is not required to return it merely because ongoing support or subscriptions end. Any ongoing mobile connection may stop when its associated service is cancelled. Any mandatory cancellation rights remain unaffected.
10. Refunds, faults and statutory rights
The refund policy below explains voluntary cancellation and service charges. Nothing in these terms excludes statutory rights or remedies, including rights that may apply to defective goods, services not performed with reasonable care, misdescription or consumer cancellation. Refunds and remedies will be assessed under the agreed order and applicable law rather than refused automatically because configuration has begun or an onboarding email has been sent.
11. Liability
Neither party excludes or limits liability where doing so is unlawful. Subject to mandatory rights, Signal5 is not responsible for a platform’s independent decisions, customer-created content or losses caused solely by the customer’s unauthorised changes to the setup. Any agreed liability cap or exclusion for business customers must be reasonable, expressly identified in the written order and interpreted under applicable law. These terms do not exclude liability for fraud, deliberate wrongdoing or other liability that cannot legally be excluded.
12. Suspension and termination
Signal5 may suspend support or service where reasonably necessary for non-payment, unlawful use, security concerns or material breach, taking account of the circumstances and providing notice where reasonably practicable. The parties retain rights and remedies under applicable law. Any refunds or charges following termination will be handled under the written order and refund policy.
13. Applicable law and changes
Irish law governs the agreement, subject to any mandatory protections that apply to customers in their country of residence. Any dispute-resolution or jurisdiction provisions cannot remove rights that applicable consumer law makes mandatory. Updated website terms will not retroactively change an accepted order without a lawful basis and any required agreement.
Privacy Policy
1. Who controls personal data
Signal5, based in Ireland, is responsible for personal data collected through enquiries, orders and customer support. For privacy requests contact hello@signal5.io. The business’s full legal identity and contact address should be confirmed and published before this notice goes live.
2. Information we collect
We may collect names, email addresses, business or creator names, enquiry messages, order and delivery details, transaction references, support correspondence and limited technical configuration information where necessary to deliver the agreed service. Stripe handles payment-card processing; Signal5 should not request or store full card details.
3. Purposes and lawful bases
We use enquiry information to respond to requests and take steps before entering a contract; order and delivery information to perform the contract; records for accounting and legal compliance; and proportionate security and service records for legitimate business interests. Where consent is legally required for marketing or optional tracking, we will request it separately. These lawful bases must be checked against actual processing activities.
4. Providers and international transfers
Depending on the tools in use, personal data may be processed by Formspree (website enquiries), Stripe (payments), email and hosting providers, shipping partners, and technical suppliers involved in delivery. Signal5 should maintain an accurate processor list and explain any transfers outside the EEA, including applicable safeguards, before publication. Providers’ own privacy notices may also apply.
5. Retention and security
We retain personal data only as long as reasonably necessary for enquiries, service delivery, support, accounting, dispute handling and legal obligations. Actual retention periods should be documented in an internal schedule and reflected here; there is no universal two-year period for all records. We use appropriate access controls and limit access to people who need it.
6. Your rights
Subject to applicable conditions, individuals may request access, correction, erasure, restriction, portability or objection and may withdraw consent where processing is based on consent. Contact hello@signal5.io. You may complain to the Irish Data Protection Commission at dataprotection.ie.
7. Cookies and analytics
Any non-essential analytics, advertising or tracking technologies should be disclosed and, where required, used only after valid consent. This draft does not assume such tools are installed. Signal5 should check the live website and update this section to match its actual cookies and services.
Refunds & Cancellation
1. No trial period; cancellation before work starts
There is no free trial or trial-period refund offer. If you cancel before configuration work begins, contact hello@signal5.io. Any voluntary refund arrangement stated in the written order will apply, subject to mandatory statutory rights. If goods or services are purchased as a consumer at a distance, additional withdrawal rights may apply depending on the transaction and the legally required information and consents.
2. Once configuration has begun
Reasonable charges for work actually performed may apply where permitted by law and properly agreed. Signal5's one-off setup charge compensates preparation and configuration work; it is not a refundable trial deposit. Starting work does not automatically eliminate all refund or cancellation rights. If a customer has a statutory withdrawal right, the rules for beginning services during the withdrawal period and any required express request or acknowledgement must be followed.
3. Device faults and delivery problems
A defective, damaged, undelivered or misdescribed phone will be handled under applicable law and the written order. Customers should contact hello@signal5.io with their order reference and a description of the problem. Sign-off or successful initial connection does not extinguish statutory remedies.
4. Recurring charges
Recurring billing, notice requirements and effective cancellation dates must be clearly stated before authorisation. Signal5 will stop future billing according to the agreed cancellation terms and any mandatory legal rights. Any refund for unused periods depends on the agreement, the reason for cancellation and applicable law.
5. Disputes
Please contact hello@signal5.io to seek a resolution. This does not restrict your right to raise a payment dispute with Stripe, your card issuer, a regulator or a court. Signal5 may provide relevant order and delivery records to a payment provider when responding to a dispute.
Contact & important publication notes
Contact
Email: hello@signal5.io. Before publishing, confirm the trading entity’s full legal name, postal address, company registration details (if applicable), VAT details (if applicable), and the customer-support contact information required for your business.
Draft status
This document is a practical draft, not a legal certification. Fault and statutory return arrangements, exact pricing, recurring billing, actual third-party processors, retention periods and consumer-versus-business eligibility must be confirmed before customers are asked to accept it. An Irish solicitor should review the final terms, particularly if selling to individual consumers across borders.